Warranty, Refunds and Returns
Last updated: October 24, 2026
At MBTECNIC every job comes with a written warranty. Argentine law requires at least 30 days (arts. 23 and 24 of Law 24,240); we give more on complex repairs.
1. Warranty periods
| Job | Warranty |
|---|---|
| Maintenance and cleaning (basic or full), thermal paste, liquid metal or thermal pad replacement | 1 month |
| Controller repair (analog sticks / drift, buttons, charging port, battery) | 1 month |
| Disc drive, hard drive, official system software and updates | 1 month |
| Micro-electronics and motherboard: reballing, reflow, HDMI port, power supply, power-on faults | 3 months |
| PCs and laptops: hardware repair and component replacement | 1 month (new components also carry their manufacturer's warranty) |
The warranty starts on the day you pick up your device and is stated on your receipt, along with a description of the work done.
2. What it covers
- The same fault we repaired, and the parts we fitted.
- If the fault comes back within the period, we fix it at no cost to you: labor, parts and materials included.
3. What it does not cover
- Faults other than the one repaired, or in parts we did not touch.
- Knocks, drops, liquids, humidity, insects or power surges after delivery.
- Devices opened or tampered with by third parties after our repair (broken warranty seal).
- Misuse, normal wear and tear or poor ventilation of the device.
- Software, account or game issues, and software modifications made by the user.
4. How to use the warranty
- Message us on WhatsApp at +54 9 11 5042-1226 or at mbtecnic2@gmail.com with your receipt.
- Bring the device to the workshop (Pedernera 360, Bell 1, Flores, CABA).
- We check it and, if the warranty applies, repair it free of charge and tell you how long it will take.
5. Refunds
- Diagnosis: it is free, so there is nothing to refund if you do not accept the quote. We return your device as you brought it.
- If we cannot fix the fault under warranty: you can choose another repair attempt, an equivalent solution or a refund of what you paid for that repair (art. 10 bis, Law 24,240).
- Deposit for parts: if you cancel before we order the part, we refund the full deposit. If the part was already bought specifically for your device, we hand it over to you or deduct its cost.
- Refunds are made through the same payment method you used, within 10 business days.
6. Services hired remotely
If you hired the service without coming to the workshop (for example, by accepting the quote on WhatsApp), you may withdraw your acceptance within 10 calendar days at no cost, as long as the work has not started with your agreement (art. 34 of Law 24,240 and art. 1110 of the Civil and Commercial Code). To do so, message us on WhatsApp or by email.
7. Complaints
If something went wrong, write to us first and we will sort it out. You can also file a complaint with the authority:
Consumer Protection (Argentina). To file a complaint, click here
